Great client communications is a hallmark of great veterinary practices. Now you can make client communication easy with the NaVetor ePET integration.

ePET is Patterson Veterinary’s premier client communication and marketing platform.  It’s the essential foundation for managing client relationships to drive loyalty, compliance, preventive care, and revenue while delivering a personalized experience to clients — all with unmatched training and support from Patterson.

ePET connects to NaVetor to free up staff time by providing automated client communications at all the right times. For example, now you can:

  • Easily send text and email reminders right from NaVetor
  • Build coupons and client newsletters
  • Receive reporting on important client communications metrics
  • Educate clients through the ePET portal

The new ePET/NaVetor integration includes these core features:

  • Health service reminder texts and emails
  • Appointment reminder texts and emails
  • Practice metrics reporting
  • Custom text messaging
  • Newsletter emails
  • Reminder postcards
  • Pet birthday card emails
  • Social media post library
  • Client communications dashboard
  • Coupon builder
  • Dosage alerts
  • Client education portal

Plus, you can add these additional services from ePET for a complete practice marketing toolkit:

  • Custom veterinary websites and additional digital marketing services.
  • Text on demand, which prevents “phone tag” and allows you to text your clients with consultative pet health updates.
  • Enhanced post-visit client satisfaction surveys.
  • Reputation Builder, to increase existing client satisfaction while driving positive online reviews to attract more new clients.

Reputation Builder Lets Clients Sing Your Praises

Patterson’s Reputation Builder tool integrates with NaVetor to free up staff time by providing automated surveys to clients to help you maximize your online reputation and raise your review rating. Send unlimited surveys tailored to each client based on their visit type.

With Reputation Builder, you can quickly and easily identify positive client reviews and post them to your website. You can also automatically direct satisfied clients to online review sites like Google to increase your online rating, outside of your website.

For more information on the new ePET integration, request a demo or call 877-422-8838.