Switch your PIMS. We handle the rest.
Most practices are live within 30 days. Patterson's team handles your full data migration, starting with a pre-analysis that catches problems before go-live, not after.
Every subscription includes, at no extra charge
We audit your data so there are no surprises on go-live day.
Customized role-based training for your entire staff.
A dedicated Patterson specialist checks in weekly during your first 90 days.
We know your current system.
We've done hundreds of migrations from the most common veterinary platforms. Your data history stays intact.
Don't see your system? We can still convert you.
We convert from virtually any source, including older or niche platforms, QuickBooks, spreadsheets, and even partial paper records. Our team pre-analyzes your data and tells you exactly what will transfer. If we've never seen your system before, we'll tell you that and work with you on a plan.
Your 30-day path to go-live
Our conversion team pulls a sample of your data and runs a compatibility analysis before committing to a timeline. We identify any edge cases like custom fields, unusual record structures, partial data, and give you a written migration plan with no surprises.
We handle the extraction directly from your current system. No manual export on your end for most platforms. Patient records, client history, billing, reminders, and vaccine records are converted and loaded into your NaVetor environment for review.
Virtual training sessions customized to your practice workflow, not a generic walkthrough. Front desk, technicians, and doctors each get role-specific training. Most teams are confident within 2–3 sessions.
Your dedicated specialist is on-call all week. Phone, chat, and screen share available. Most practices hit their stride by Wednesday of go-live week.
Weekly check-ins with your onboarding rep for 90 days. Usage data is reviewed to make sure your team is getting value from every feature, not just the basics.
Common concerns, answered honestly
We've been with our current system for 10+ years. Will we lose our history?
No. Our conversion team migrates your full patient and client history. Most records, including medical history and billing history, will transfer completely. We run a pre-analysis first to confirm exactly what will come over before you commit.
We can't afford any downtime during the transition.
Transitions are scheduled specifically to avoid busy periods. Practices typically go live on a Monday after a slow weekend. Your team has full read access to the old system during the transition period so nothing falls through the cracks.
Our data is a mess: old records, missing fields, spreadsheets everywhere.
That's exactly what our pre-analysis is for. We've converted data from spreadsheets, QuickBooks, partial paper records, and systems that haven't been maintained in years. We tell you upfront what will transfer cleanly and what won't. No surprises on go-live day.
We've tried switching before and it was a disaster.
We understand. That's exactly why Patterson provides a dedicated conversion specialist rather than a self-service import wizard. Your specialist has done hundreds of transitions and knows where things go wrong before they happen.
What if my staff can't figure out the new system quickly?
NaVetor is consistently rated as one of the easiest veterinary systems to learn. Most front desk staff are checking patients in independently within 1–2 days. Unlimited retraining is included for the first 90 days at no extra charge.