We all know about the benefits of new technology. We want the fastest, most up-to-date versions with all the new features. Who wouldn’t? We upgrade to the newest version of the iPhone, purchase the latest model laptop, or invest in new practice management software to help our practices run more efficiently.
But if we’re going to invest in something, shouldn’t we strive to get the most out of it? Unfortunately, many people don’t, especially when it comes to software. Here are three ways to get the most out of your software investment.
Stay Current with Software Updates
Software updates provide invaluable protection. Often these updates include security enhancements, which, given the very nature of technology, change regularly. Without the updates, software is left vulnerable to attacks, viruses, malware and hacks. Additionally, the ability for the software to work at its optimal speed and efficiency will be lost or, at a minimum, greatly reduced.
With server-based software, updates must be performed manually. That can be a real roadblock in a busy veterinary practice. In most cases, all workstations must be shut down for the update to properly take effect, so this means doing the update overnight or over the weekend. Additionally, sometimes software features that worked fine previously no longer work after the update.
Understandably, busy practitioners don’t want to deal with the hassle. They need to focus on patient care, not on updates and down time. One way to successfully avoid these challenges is with cloud-based software.
Cloud software updates occur seamlessly and continuously in the background, so when veterinary staff log in after developers have completed the update, they automatically see the results. At NaVetor, we send out a monthly email outlining the updates that occurred within that month. We also post regular notifications and software tips and tricks on our blog and social media platforms, including Facebook, Instagram, and LinkedIn. (Follow us!) Vet practices never skip a beat, as all updates occur automatically without any down time or glitches.
Take Advantage of New Integrations
One of the most significant benefits of newer veterinary software is the host of integrations that come with it. Integrations result in improved access to data, productivity, and connectivity, providing the tools required for better decision making and accelerated growth.
Logging in and out of different systems wastes valuable time throughout the day. With integrations, however, the entire process is seamless. Most, if not all, tasks can be completed, and problems solved, right from your practice management software. (That’s our goal … to enable practices to run their businesses seamlessly from their software.)
NaVetor provides a variety of integrations, including:
- marketing and client communications
- lab equipment
- credit card processing, and
- microchip registration.
And coming soon … an integration with Patterson’s eShelf, an integrated inventory management system to streamline processes and save time, and a built-in telemedicine videoconference capability to help practices offer this capability.
Build Relationships with Your Support Team
Every now and then, support may be required. And when you need support, you need answers quickly, without waiting on hold for long periods or being transferred numerous times to get to the correct representative.
Outstanding technical support is at the very foundation of Patterson Veterinary. And NaVetor software comes with the same award-winning support, with 24/7 service via online chat, email, and phone with a skilled, experienced team member.
You’ll feel even more comfortable reaching out to your support team when you’ve built a relationship with that team. We love hearing from our customers, and we want them to feel comfortable contacting us whenever needed. Feel free to get to know us!
Maximizing investments is crucial in any situation, but especially with the ever-changing requirements of technology. Protect your investment, your time, and your practice. As always, our support team is here to help. Contact us through the Live Chat tool within NaVetor, by email at firstname.lastname@example.org or by phone at 833-628-3867.